We take client care very seriously. We understand that client satisfaction is essential to the success of our members.
We have a comprehensive Client Care Program to ensure we are delivering our clients the best service possible. Below is a summary of what it includes:
Client Care Assurance through Regional Coordiantors
Cross-member work will be supervised by Regional Coordinators, which will increase the opportunities of knowing each other and networking.
We listen, ask questions and challenge our clients so we understand their business, enabling us to develop pragmatic and intelligent solutions.
We build collaborative relationships with our clients to deliver sustainable and innovative solutions to their business issues.
By understanding our clients’ business issues and needs, we act as an advocate for our client whenever we deal with regulatory agencies or other third parties.
We involve our clients in the project, we ask for their opinion and we deliver the project according to their schedule.
Once we have delivered a project, we follow up to make sure the client is completely satisfied that we have provided them our best throughout the project.
We maintain flexibility to fit with our clients’ resourcing requirements.
We focus on delivering the best result and a complete solution to clientsall their environmental and sustainability challenges.
Braxton Alliance’s unique Clients Care approach, embraced by all Braxton Alliance member firms, provides clients with bespoke, high quality, value for money services across the world. This is achieved in a seamless manner, with close communication throughout the assignment.
The Braxton Alliance Client Care approach supports member firm clients wanting to expand outside their own territory as well as those already operating internationally. It means that clients with foreign operations receive a timely and closely coordinated quality service at member firm partner level, regardless of size or location.